48%
completions within the first month after practical completion
Brent Cross Town
Challenge
Brent Cross Town is an £8bn, 180-acre park town delivering 6,700 new homes in partnership with Barnet Council. With Phase 1 completing, Related Argent needed Customer Care and Experience that felt entirely 'in-house' - seamless, aligned with brand values and equal to the development's ambition.
Response
Conductor CX has deployed a full dedicated team under a white-label model as part of the Related Argent resident-facing operation. The team manages Phase 1 Customer Care including resident onboarding, defect management and day-to-day queries - maintaining brand and quality standards at every touchpoint.
Impact
The programme is live and performing with an outstanding NPS score. Our third appointment with Related Argent - following King's Cross and Heart of Hale - means a partner who already understands their standards, their residents and their way of working.
3rd
consecutive project with Related Argent
6,700
new homes in the wider development