98%
legal completions achieved within three days
Queens Park Place
Challenge
As Londonewcastle's first large-scale residential development approached completion, a dedicated Customer Care team was required to manage resident communications, phased handovers and aftercare while protecting both purchaser confidence and the scheme's reputation during ongoing sales.
Response
Conductor CX acted as the white-labelled Customer Care team and single point of contact for residents and contractors. Detailed pre-completion planning enabled structured communication, coordinated handovers and proactive management of defects and aftercare.
Impact
Rigorous planning enabled 98% of legal completions within three days and 82% of handovers within 14 days. A proactive defect management approach resolved 84% of snags within four months, supporting strong resident satisfaction and protecting the development's reputation.
82%
key handovers completed within 14 days
84%
of snags resolved within four months